Realtime problem identification and notification
Stay ahead of shipping challenges with real-time exception alerts. Our intelligence provides:
  • Instant notifications for issues requiring your attention.
  • Clear, jargon-free problem descriptions.
  • Step-by-step reolution guides for one-touch resolution in seconds.
Package deliverable due to a problem with the address:
Address challenges can persist despite initial validation efforts. Whether due to validation oversights, newly established locations, or mapping software inaccuracies, some packages may face delivery hurdles. ZoneJump goes beyond simply flagging address issues:
  • Precise problem identification: We pinpoint the exact nature of the address difficulty.
  • Actionable solutions: Clear guidance on how to rectify each specific issue.
  • Detailed instructions: Step-by-step directions for updating information.
For instance, if an apartment number is crucial for successful delivery, we will explicitly highlight this need and guide you through the update process. Our system transforms vague 'undeliverable' notices into opportunities for swift, accurate resolution, ensuring your packages reach their intended destinations efficiently.
Two attempts without a successful delivery:
Preventing returns after multiple unsuccessful delivery attempts:
  • Critical alert: We notify you immediately after the second unsuccessful delivery.
  • Data-driven insight: Our experience shows a high return rate following two failed attempts.
  • Proactive intervention: Our alert system empowers you to investigate and resolve issues before the final delivery attempt.
  • Cost savings: By addressing delivery obstacles early, you avoid expensive returns, credits and reshipments.
  • Customer satisfaction: Swift problem-solving maintains a positive experience for your customers and enhances customer lifetime value.
With ZoneJump, you gain the power to intercept potential returns, turning delivery challenges into opportunities for exceptional service. Our timely notifications allow you to take decisive action, ensuring successful delivery and happier customers.
Elevating your logistics with intelligent carrier management
ZoneJump's advanced technology and tailored processes drive excellence at every stage of your shipment journey. Our comprehensive approach:
  • Optimizes carrier performance from package induction to billing.
  • Proactively identifies and resolves potential issues.
  • Leverages custom software for real-time problem-solving.
  • Minimizes your operational costs and effort.
Experience superior results without the burden of day-to-day logistics management. Below, we showcase several examples of how our behind-the-scenes work translates into tangible benefits for your business.
Missed origin scans:

We track missed origin scans by induction hub and we work with the carrier to close gaps in process or equipment that requires adjustment. You’ll have fewer contacts about “where is my package?”

Dimensional weight inaccuracy:

We proactively identify cases where the carrier has measured a package inaccurately. ZoneJump invoices you correctly the first time and we work it out with the carrier on the back end without you needing to do anything. Save money and time by paying what you expect the first time.

Address correction misbills:
We eliminate unfair address correction fees:
  • Accuracy assurance: We verify when manifested and delivered addresses are identical.
  • Vigilant oversight: We detect erroneously applied address correction charges.
  • Billing integrity: You're invoiced correctly, reflecting only legitimate charges.
  • Carrier collaboration: We work with carriers to rectify errors and prevent recurrence.
  • Root cause analysis: We identify and address process failures leading to incorrect charges.
With ZoneJump, you pay only for genuine address corrections. Our proactive approach not only saves you money but also improves overall shipping accuracy and efficiency.
Fine-tune your shipping strategy: Achieve advanced shipping cost savings and service enhancements
For ZoneJump customers that want to truly optimize shipping cost and service, our data driven insights on all facets of carrier performance will unlock new opportunities that you won’t get directly from the carrier or from any audit firm or consultant.
Some examples include:
Multilevel network performance analysis:
  • Pinpoints the responsible party for failures: order entry, shipper, carrier or other.
  • Origin hub performance.
  • Delivery facility performance across hundreds of facilities.
  • Day-of-week delivery performance patterns across the network.
Data-driven insights:
  • Identify consistently underperforming network segments.
  • Pinpoint underperforming ZIP codes.
Strategic shipping solutions:
  • Recommend alternate carriers for challenging areas.
  • Identify opportunities for out-of-the-box solutions such as dropping packages as late as 1 am for delivery the same day.
Continuous optimization:
  • Ongoing performance monitoring.
  • Regular updates to improve your shipping strategy.
Leverage our detailed analytics to make informed decisions, enhancing delivery reliability and customer satisfaction across your entire network.